VeyamoTerms of Use
This is a courtesy translation of our German-language Terms of Use, provided for international users. The German version is the legally binding original – see Nutzungsbedingungen (Deutsch). German law applies (see §11).
1. Provider & scope
Maurice Sommer, Meineckestraße 58, 40474 Düsseldorf, Germany, Email: support@veyamo.de ("we").
These Terms of Use apply to the Veyamo app (iOS) and this website. By installing or using them, you agree to these terms.
2. Description of service
Veyamo is a travel companion app. It helps organise trips (itinerary, documents, emergency information, weather, currency conversion, phrasebook and more) and shows matching travel offers from partners. Veyamo is not a tour operator and does not itself enter into travel, hotel or flight contracts; such contracts are formed exclusively between you and the respective provider.
3. Free and paid features
The safety core (SOS, emergency numbers, medical pass) is free. The extended trip companion can be unlocked via:
- One-time unlock per trip (single purchase), or
- Subscription (monthly or annual), which unlocks all trips, or
- "Lifetime" access (single purchase), which unlocks all trips permanently.
All purchases are processed through your Apple App Store account; Apple's terms apply in addition. Prices are shown in the app before purchase.
4. "Lifetime" access, third-party features & discontinuation of the service
"Lifetime" means permanent access to the app's own core features (including the itinerary, document storage, medical pass, checklists) for as long as Veyamo operates. It is not a guarantee that individual features which depend on third parties (in particular live flight status and location-based recommendations via external data services) remain available unchanged or forever. If a third-party provider changes its terms or pricing, or discontinues its service, the affected additional feature may be adjusted, restricted, or removed without this constituting a defect of the "Lifetime" access. The core features remain unaffected and work even without these third parties (e.g. with manually entered flight data).
Should we permanently discontinue operation of Veyamo, we will inform users with "Lifetime" access with reasonable advance notice where possible, in particular via a notice within the app. A "Lifetime" purchase that has already been fully rendered does not, in this case, give rise to a claim for a pro-rata refund, since it is a one-time acquisition of a permanent right of use rather than an ongoing subscription; statutory claims remain unaffected.
5. Subscriptions, renewal & cancellation
Subscriptions renew automatically for the selected term unless cancelled at least 24 hours before expiry. Management and cancellation take place in the App Store settings of your Apple account. Amounts already paid are generally not refunded on a pro-rata basis; refunds are subject to Apple's policies.
6. Right of withdrawal
For digital content: the right of withdrawal expires once performance (unlocking) has begun, provided you have expressly consented to this and confirmed your awareness of this expiry. Refund requests are handled by Apple.
7. Partner/affiliate links
Veyamo contains partner links. If you complete a booking through such a link, we may receive a commission. This does not result in any additional cost to you. The respective provider alone is responsible for the content, pricing and availability of partner offers.
8. User obligations
The information shown in the app (e.g. emergency numbers, travel and health information) serves as guidance and does not replace official, medical or governmental advice. In an emergency, always verify the locally applicable information.
9. Liability
We are liable without limitation for intent and gross negligence, as well as for injury to life, body or health. In cases of simple negligence, we are liable only for breach of material contractual obligations, and limited in amount to the foreseeable, typical damage. Liability is otherwise excluded.
10. Changes
We may amend these terms with effect for the future where this is necessary due to changes in the law, regulatory requirements or changes to the app's functionality, and where the amendment is reasonable for you, taking your interests into account. We will inform you of material changes with reasonable advance notice in the app or on this website. If you do not agree with a change, you may stop using the service and cancel a current subscription with effect from the end of its term. The version in force at any given time can be found here.
11. Final provisions
German law applies. If you have your habitual residence in another country, mandatory consumer protection provisions of that country remain unaffected by this choice of law. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Should any provision be invalid, the remainder of the agreement remains effective.
Last updated: July 2026
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